Frequently Asked Questions

  • Ruff Pass will become available on both IOS and Android devices, compatible with software updates.

  • Taking your dog out should not come at a cost. We offer a freemium version of our application which will grant users access to all the features on Ruff Pass.

  • Our goal is to cover locations in all major cities across Canada, connecting dog-lovers from coast to coast.

  • Users can expect to purchase a premium subscription for prices starting as low as $2.99/month.

  • While our team works diligently to ensure the delivery of the application, we are unable to provide a exact launch date due to the complexities surrounding application development.

  • Return + Exchange pawlicy

    If your aren’t wagging with joy over your purchase, no worries! Just fetch it back for a full refund. Returns accompanied by original proof of purchase will be refunded in the same method the purchase was made. You are responsible for return shipping fees.

    Our return policy is valid for 14 days after purchase. If you have misplaced your proof of purchase, we won’t leave you in the doghouse! We’ll happily exchange the product or offer you store credit for the current price.

    To be eligible for returns and exchanges, products must be returned in the original condition it was in.

  • What is your Shipping Pawlicy?

    All deliveries are pending merchandise availability, delivery and weather conditions. It may be necessary to send your order in two or more shipments to fulfill your order.Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages from the same order. We are unable to ship more than 20 items per order to international addresses.